PAYMENT POLICY

Last updated: 27 September 2026

1. Accepted Payment Methods

The payment methods accepted by [STORE NAME] are displayed during checkout.

Available payment methods may vary depending on:

  • country;

  • currency;

  • device;

  • payment provider.

You must only use a payment method that you are legally authorised to use.

2. Currency

Prices may be displayed in different currencies according to your market or selected location.

The currency that will be charged is displayed before you confirm your order.

If your bank converts the transaction to another currency, it may apply its own exchange rate or conversion fee.

Such charges are controlled by your bank or payment provider.

3. Payment Authorisation

When you place an order, your payment provider may authorise, reserve or charge the purchase amount.

Orders may be delayed or cancelled where:

  • payment cannot be authorised;

  • payment information is invalid;

  • fraud screening identifies a legitimate security concern;

  • additional payment verification is reasonably required.

4. Taxes

Applicable VAT or similar taxes collected by us will be displayed in accordance with applicable law.

Where consumer prices must legally include VAT, prices will be presented accordingly.

5. Customs Duties and Import Taxes

For international shipments, import VAT, customs duties or processing charges may apply depending on:

  • destination;

  • shipping origin;

  • order value;

  • applicable customs rules.

Where we collect these charges, they will be included or identified during checkout.

Where charges must be paid separately by the customer upon import, this will be communicated where required by applicable law.

6. Payment Security

Payments are processed through recognised payment providers and Shopify's commerce infrastructure.

We do not normally receive or store complete payment-card numbers or security codes when they are entered directly into a secure payment provider.

7. Fraud Prevention

Transactions may be screened for:

  • fraud;

  • unauthorised payment;

  • chargeback risk;

  • suspicious activity.

We may request reasonable verification where legitimate security concerns exist.

8. Failed Payments

If a payment is declined, cancelled or unsuccessful, your order may not be completed.

A temporary authorisation may sometimes appear on your account even when an order was unsuccessful.

The release of such authorisations is controlled by your bank or payment provider.

9. Refunds

Approved refunds are normally sent to the original payment method unless another method is legally required or expressly agreed.

The time required for funds to appear in your account after a refund is issued may depend on your bank or payment provider.

Please see our Returns & Refunds Policy for further information.

10. Chargebacks

If you believe there is an issue with your order, please contact:

[SUPPORT EMAIL]

Nothing in this policy restricts your lawful rights regarding payment disputes or chargebacks.