TERMS & CONDITIONS

Last updated: 27 September 2026

These Terms & Conditions apply to purchases made through [WEBSITE URL] by customers located in Austria, Belgium, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland and the United Kingdom.

1. About Us

This website is operated by:

Legal Company Name: [LEGAL COMPANY NAME]
Trading Name: [STORE NAME]
Registered Address: [FULL BUSINESS ADDRESS]
Company Registration Number: [REGISTRATION NUMBER, IF APPLICABLE]
VAT / Tax Number: [VAT OR TAX NUMBER, IF APPLICABLE]
Email: [SUPPORT EMAIL]
Telephone: [PHONE NUMBER]
Website: [WEBSITE URL]

2. Scope

By accessing our website or placing an order, you agree to these Terms & Conditions and our other store policies.

Nothing in these Terms limits or excludes any mandatory consumer rights granted to you under applicable law.

3. Eligibility

By placing an order, you confirm that you have the legal capacity to enter into a binding contract.

4. Products

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, dimensions and other information are accurate.

Minor variations may occur due to screen settings, manufacturing processes or packaging updates.

Nothing in this section affects your rights if a product is defective, materially different from its description or otherwise not in conformity with the contract.

5. Product Availability

All products are subject to availability.

If an item becomes unavailable after you place an order, we will inform you as soon as reasonably possible.

If we cannot supply the product, any amount already paid for it will be refunded using the original payment method unless another method is expressly agreed.

6. Prices

Prices are displayed in the currency shown for your market.

Where required by law, consumer prices include applicable VAT or similar taxes.

Any delivery charges or other charges collected by us will be shown before you complete your purchase.

7. Orders

After placing an order, you will normally receive an electronic confirmation.

A binding sales contract is formed when we accept your order, normally through an order or fulfilment confirmation, subject to applicable consumer law.

We may refuse or cancel an order before fulfilment where there is a legitimate reason, including:

  • product unavailability;

  • obvious pricing or technical errors;

  • suspected fraud;

  • unauthorised payment;

  • inability to deliver to the supplied address;

  • applicable legal restrictions.

If we cancel an order after payment has been collected, the relevant amount will be refunded.

8. Payment

Payment must be made using one of the methods available during checkout.

Customers must provide accurate and authorised payment information.

Please see our Payment Policy for further details.

9. Shipping and Delivery

Available shipping options, charges and estimated delivery periods will be displayed during checkout or communicated with your order.

Please see our Shipping Policy for full details.

10. Returns and Right of Withdrawal

Consumers in the European Union, Norway and the United Kingdom generally have a statutory right to withdraw from eligible online purchases within 14 days without providing a reason.

We voluntarily offer eligible customers in Switzerland a 14-day change-of-mind return period under our Returns & Refunds Policy.

Please see our Returns & Refunds Policy for full conditions.

11. Statutory Guarantee

Products must comply with applicable consumer-protection laws.

Consumers in the European Union benefit from a legal guarantee of conformity of at least two years for consumer goods, with longer protection possible under national law.

Customers in Norway, Switzerland and the United Kingdom retain all mandatory statutory rights relating to defective, damaged, misdescribed or non-conforming products.

Any commercial warranty is additional to statutory rights and does not replace them.

12. Promotions and Discounts

Promotions and discount codes may be subject to specific conditions.

Unless otherwise stated, promotions cannot be combined.

We may refuse the use of a promotion where there is evidence of fraud, manipulation, misuse or a technical error.

13. Intellectual Property

All content on this website, including text, images, graphics, trademarks, logos, videos and design elements, is owned by us or used under licence unless otherwise stated.

You may not reproduce, sell, distribute or commercially exploit our protected content without permission.

14. Prohibited Use

You must not:

  • use our website for unlawful or fraudulent purposes;

  • interfere with website security or operation;

  • introduce malicious software;

  • attempt unauthorised access to systems or information;

  • misuse another person's payment or personal information.

15. Third-Party Services

Our store may use services provided by third parties, including Shopify, payment providers, shipping carriers, analytics providers and other service providers.

Their services may also be governed by their own terms and privacy notices.

16. Liability

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing in these Terms limits mandatory consumer rights.

We are not responsible for losses caused solely by circumstances outside our reasonable control where permitted by applicable law.

17. Complaints

If you have a complaint, contact:

[SUPPORT EMAIL]

Please include your order number and a description of the issue.

We will make reasonable efforts to resolve complaints directly with you.

18. Governing Law

These Terms are subject to applicable law.

If you are a consumer, nothing in these Terms deprives you of mandatory consumer protections available under the law of the country in which you habitually reside.

19. Changes to These Terms

We may update these Terms to reflect changes in our services, business or applicable law.

The version applicable to an order is normally the version available when the order was placed.