SHIPPING POLICY

Last updated: 27 September 2026

1. Countries We Ship To

We may ship to:

  • Austria

  • Belgium

  • Denmark

  • France

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Netherlands

  • Norway

  • Poland

  • Portugal

  • Romania

  • Spain

  • Sweden

  • Switzerland

  • United Kingdom

Shipping availability for your specific address will be confirmed during checkout.

2. Order Processing

Orders are prepared for shipment after successful payment authorisation and any necessary address or security verification.

Processing time is separate from carrier delivery time.

Business days normally exclude weekends and applicable public holidays.

3. Estimated Delivery

The estimated delivery period will be displayed at checkout or provided with your order information where available.

Delivery estimates are estimates unless we expressly guarantee a specific delivery date.

Where applicable law establishes a mandatory delivery period, we will comply with that requirement unless a different period has been expressly agreed.

4. Shipping Costs

Shipping charges, if applicable, will be displayed before you complete your purchase.

Where free shipping applies, this will be indicated during checkout.

5. Tracking

Where tracking is available, tracking information may be sent by email or displayed on your order-status page.

Tracking systems may take some time to update after the parcel has been handed to the carrier.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact:

[SUPPORT EMAIL]

as soon as possible.

We cannot guarantee that an address can be changed once an order has entered fulfilment.

This does not affect our responsibility where a delivery error was caused by us or our appointed carrier.

7. International Customs

International shipments may pass through customs.

Customs processing can sometimes result in delays outside our direct control.

Where the customer is responsible for separate import duties or taxes, this will be disclosed where required.

8. Delayed Orders

If an order has not arrived within the indicated delivery period, contact:

[SUPPORT EMAIL]

We will investigate the shipment where appropriate.

Nothing in this policy removes any statutory rights relating to late delivery.

9. Lost Packages

If a parcel is confirmed lost before delivery, we will provide the remedy required under applicable law.

This may include:

  • replacement;

  • refund.

Where we selected or offered the carrier, risk generally remains with us until delivery to you or another person designated by you, subject to applicable law.

10. Damaged Packages

If a product arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • your order number;

  • a description of the issue;

  • photographs of the product and packaging where reasonably available.

Photographs help us investigate the claim but do not automatically replace or restrict statutory rights.

11. Multiple Shipments

Products from the same order may occasionally arrive separately.

You will not be charged additional shipping solely because we chose to split an order unless this was expressly agreed beforehand.

12. Refused or Unclaimed Parcels

If a parcel is returned because delivery was refused or it was not collected, the order will be handled in accordance with applicable consumer law and our Returns & Refunds Policy.

We will not impose deductions prohibited by mandatory consumer law.

13. Contact

For shipping questions:

[SUPPORT EMAIL]